General Terms&Conditions

1. Travel Contract Formalization

 

Your booking must be made in writing via email to your travel planner. You must then complete the registration form with the travelers’ information.

​

The contract is considered concluded once:

• You accept the General Terms and Conditions, and

• You pay a 30% deposit of the total booking amount.

​

It is the traveler’s responsibility to verify that all documents match the agreed services. If there are any discrepancies, you must contact your planner immediately for adjustments.

​

​

2. Payment Terms

​

Service confirmation is issued once 30% of the total amount has been received. This deposit must be paid to Nexhale within one week of booking confirmation, via payment link or bank transfer.

​

The remaining balance is due 45 days prior to arrival. If full payment is not received on time, services will be canceled in accordance with the applicable cancellation policies.

​

3. Cancellation Policy

​

Cancellations are effective from the date the request is received.

​

• 100% refund if canceled at least two months before the start date

• 25% retention (remaining balance refunded) if canceled between one and two months before

• 50% retention (remaining balance refunded, if applicable) if canceled up to two weeks before

• Within two weeks of the start date: non-refundable

​

Travel insurance is strongly recommended for additional protection.

​

4. Included Services

​

Only the services explicitly detailed in your travel confirmation are included. Any modifications must be requested in advance and may incur additional costs.

​

5. Unused Services

​

Nexhale does not provide refunds for unused services included in the package (such as hotels, activities, or transfers) if they are not used by the client’s choice.

​

6. Termination Due to Exceptional Circumstances

​

In cases of force majeure that were unforeseeable at the time of signing (such as natural disasters, political unrest, or pandemics), Nexhale reserves the right to terminate the contract. In such cases, a refund will be issued minus $150 per person to cover administrative costs.

​

7. Warranty and Duty to Cooperate

​

If a service does not meet the agreed contract conditions, you may request reasonable compensation. Nexhale may offer an equivalent alternative where feasible.

​

Any issues must be reported during the trip:

• By phone: (+506 8302 0003 or +36 30 094 6014)

• Or by email to your travel planner

 

Failure to report issues during the trip may result in loss of the right to claim compensation.

​

8. Limitation of Liability

​

Nexhale acts as an intermediary for third-party providers (such as accommodation, transport, guides, and activities). While we carefully select our partners, we are not liable for their services except in cases of gross negligence on our part.

We are not responsible for injuries, damages, or losses caused by force majeure, political unrest, or natural disasters. Travel and baggage insurance is strongly recommended.

​

Additional conditions:

• 8.1 Room allocation is determined by the provider; specific rooms cannot be guaranteed

• 8.2 The number of participants in activities is not controlled by Nexhale

• 8.3 We are not responsible for road delays due to landslides, protests, or unforeseen events

• 8.4 No refunds are provided for international flight delays; however, services will be adjusted accordingly

• 8.5 Activities are conducted in Spanish or English unless a private guide in another language is booked

• 8.6 Packages such as Tortuguero include activities; their order may vary

• 8.7 Car rental requires compliance with provider requirements (valid license, credit card, etc.)

• 8.8 Tropical weather conditions are variable and beyond our control

• 8.9 Wildlife sightings in natural habitats cannot be guaranteed